From our partners, Worker’s Compensation Board:
Regarding the challenging conversations your staff have been faced with when requesting proof of vaccine from customers, here are two links that you and your team may find helpful when dealing with these situations:
- COVID confrontations and de-escalation techniques | CBC.ca
- Proof of Vaccination: New Scripts and Scenarios on How To Deal with Challenging Situations – go2HR– The majority of the information contained on this website relates to the province of British Columbia; however, the script page provides guidance/information that can be applied to a number of situations your staff may come across.